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Questions


Your Photo & Photo Quality

Can I only use a photo of my dog?

We love ALL animals equally and can create the most stunning designs from any furry, feathered or scaly friend.

We're excited to see the image of your gorgeous pet!

How do I make or choose a good photo?

You don’t need a professional camera to take a good photo (most phones take awesome pics).

There are a few steps that you should follow:

► Click Here to read our Photo Guide.

What if my photo quality isn't good enough?

Most phone images should be good enough to use for printing on our products.

Ensure that there is enough light on your pet's face. The more light there is, the more detail our artists will be able to pick up, and create the best designs of your pet.

Get your pet to sit or stand facing you to get the best angle.

If for any reason, our artists feel that the image is not good enough, we will email you to ask for a new image.

► Click Here to read our Photo Guide.

What will you do with the photo I send you?

By submitting your photos to FurbabyPrints you grant FurbabyPrints permission to use these photos to create an original design to be printed on a product(s) of your choice.

Sometimes we would like to use these designs or original photo's in company related marketing materials. If you wish that we not use your photo or design in any marketing materials, please Click Here to Contact Us and we will honour your request.

We may not use any work or any content owned by someone else without the written permission of the owner of such content, so please only send images that you have taken of your own pet.

You are solely responsible for any copyright violations that may incur as a result of using our services.

 

Still have questions? Click the link to get in touch!https://furbabyprints.com/pages/contact-us

 


Artwork & Printing

How are the artworks created?

Your unique artwork is custom designed for you by our dedicated team of artists and designers (they love using Adobe Photoshop & Illustrator!) .

How long does design & printing take?

As soon as you’ve placed your order, your pet image is sent to one of our artists.

The process of creating your one-of-a-kind design, through to quality control takes 3-4 days (when we get busy it can take up to 7 days).

If you order the option to "Skip The Queue" then your artwork will start before others in the design queue & so will be sent for printing faster.

The printing process can take 5-10 business days, depending on which product(s) you’ve chosen.

Shipping times will depend on your location. You can expect 2-4 weeks delivery time (5-6 weeks for international orders outside the US) from placing your order to receiving your custom pet product(s).

We promise it's worth the wait!

Can I edit or cancel my order after it was placed?

Order cancellations will incur a $5 fee (this covers the cost of processing your refund).

If you cancel your order after design has started (but before it is sent to print), then you will be charged $14.95 for the 'Digital Art File Of Your Pet'.

Once your artwork has been finalized and sent for printing, you cannot edit or cancel your order.

Can I have more than one pet on my product?

We generally recommend only using one pet per product so that you can see the detail of your pet.

However, larger items (blankets, towels and bedding) are able to have more than one pet.

Click Here to Add A Pet To Your Order.

 

Still have questions? Click the link to get in touch!https://furbabyprints.com/pages/contact-us

 


Shipping Info

Do you ship internationally?

Yes, we ship to over 90 countries worldwide! International shipping gets calculated at checkout.

Depending on your home country, a customs tax may apply upon collection (in addition to your shipping cost).

NOTE: Our store's default currency is USD. A currency converter is located at the top right of our website for your convenience. Once you complete your transaction, your card will charged in USD.

How long does shipping take?

Depending on your location, you can expect 2-4 weeks delivery time (5-6 weeks for international orders outside the US) from placing your order to receiving your custom pet product(s).

Please ensure that you check and verify your address information prior to shipping as we cannot deliver a package with missing, incomplete or incorrect address information.

How much does shipping cost?

Shipping costs depend on the product ordered and the destination of the order.

Shipping costs will be calculated at checkout.

If you’d like to see how much international shipping will be to your destination, please add an item to your cart & enter a shipping address on the checkout page.

How do I track my order?

When your order ships you can check status here ▶ Check Order Status

Or you can request your tracking number ▶ Click Here to Contact Us.

I ordered more than 1 item but only received one...where is my order?

Sometimes items are shipped out separately to ensure that you're not kept waiting.

Some items take longer than others to produce, or may be coming from a different supplier.

So if you don't receive all of your items at once...don't worry - they're on the way!


Still have questions? Click the link to get in touch!https://furbabyprints.com/pages/contact-us

 


Returns Policy

Do you offer returns?

Because these products of your pet are unique & custom designed, we don't offer returns.

However, if you received an incorrect item, or if there is an issue with product or print quality, then Click Here to Contact Us.

Please include a description of the issue(s), as well as clear photos so that our quality control team can assess the problem.

We'll do what it takes to make it right.

Still have questions? Click the link to get in touch!https://furbabyprints.com/pages/contact-us

 

 

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